CAN YOU REQUEST AN EARLY CHECK-IN OR LATE CHECK-OUT AT THE PALMS?

Early check-in and late check-out are available for an additional fee. Please contact the front desk at The Palms Oceanfront Hotel for details and availability.

WHAT IF I NEED TO CHECK OUT EARLY?

The Palms Oceanfront Hotel guests are asked to confirm their departure date upon check-in. Guests may change their departure date without penalty at that time. An early departure fee of one-half night’s room and tax applies to guests checking out before their confirmed departure date.

WHAT TIMES ARE CHECK-IN AND CHECK-OUT AT THE PALMS?

Check-in at The Palms Oceanfront Hotel starts at 4 pm, and check-out is by 11 am.

WHAT IS THE PALMS’ SMOKING POLICY?

The Palms Oceanfront Hotel is a smoke-free establishment. Smoking in any designated non-smoking area is subject to a fine.

CAN I REQUEST A SPECIFIC ROOM AT THE PALMS?

Generally, we cannot guarantee any room number or location at our Isle of Palms hotel, but we make every effort to grant special requests.

AM I GETTING THE PALMS’ BEST RATE?

We guarantee that the rates found through The Palms Oceanfront Hotel’s official website are the lowest compared to other online sources for same-day searches. If you find a lower rate, please contact us, and we will gladly match it upon verification.

ARE THERE AGE REQUIREMENTS FOR STAYING AT THE PALMS?

Children and young adults under the age of 21 must be with their parents or legal guardians to stay at The Palms Oceanfront Hotel.

CAN YOU REQUEST AN EARLY CHECK-IN OR LATE CHECK-OUT AT THE PALMS?

Early check-in and late check-out are available for an additional fee. Please contact the front desk at The Palms Oceanfront Hotel for details and availability.

WHAT IF I NEED TO CHECK OUT EARLY?

The Palms Oceanfront Hotel guests are asked to confirm their departure date upon check-in. Guests may change their departure date without penalty at that time. An early departure fee of one-half night’s room and tax applies to guests checking out before their confirmed departure date.

WHAT TIMES ARE CHECK-IN AND CHECK-OUT AT THE PALMS?

Check-in at The Palms Oceanfront Hotel starts at 4 pm, and check-out is by 11 am.

WHAT IS THE PALMS’ SMOKING POLICY?

The Palms Oceanfront Hotel is a smoke-free establishment. Smoking in any designated non-smoking area is subject to a fine.

CAN I REQUEST A SPECIFIC ROOM AT THE PALMS?

Generally, we cannot guarantee any room number or location at our Isle of Palms hotel, but we make every effort to grant special requests.

AM I GETTING THE PALMS’ BEST RATE?

We guarantee that the rates found through The Palms Oceanfront Hotel’s official website are the lowest compared to other online sources for same-day searches. If you find a lower rate, please contact us, and we will gladly match it upon verification.

ARE THERE AGE REQUIREMENTS FOR STAYING AT THE PALMS?

Children and young adults under the age of 21 must be with their parents or legal guardians to stay at The Palms Oceanfront Hotel.

FAQ

Browse our frequently asked questions below to learn more about your upcoming stay at The Palms Oceanfront Hotel. If you can’t find the information you’re looking for, please contact our guest services team directly—we’ll be happy to assist you and ensure a seamless, relaxing stay in the Isle Of Palms.

Do you have EV charging stations?

No, we do not feature dedicated electric vehicle (EV) charging stations directly on our hotel grounds at this time.

Do you offer laundry or dry cleaning services?

No, we do not offer laundry or dry cleaning services on property.

Can I ship packages to the hotel?

Yes, you may ship packages to the hotel. Please notify us in advance if you are expecting a package delivery so our team can assist you.

Is there a concierge or guest services desk?

While we do not have a dedicated concierge service, our Front Desk agents are always available to accommodate a variety of guest requests.

Do you offer luggage storage?

Yes, we offer luggage storage for our guests.

Are there any additional resort or facility fees?

No, we do not charge additional resort or facility fees.

Do you have a smoking policy?

Yes, The Palms Oceanfront Hotel is a strictly non-smoking property, and smoking is prohibited on the grounds.

Are there taxi or rideshare services nearby?

Yes, app-based rideshare platforms like Uber and Lyft are easily accessible due to our central beachfront position and close proximity to the greater Charleston area.

Is airport transportation or shuttle service available?

No, we do not operate a private airport shuttle or local area transit vehicle. Our guests commonly coordinate transit to us via vehicle rentals, rideshares, or private car services arranged prior to travel.

What are the check-in and check-out times?

Our check-in starts at 4:00 PM, and our check-out is by 11:00 AM.

Do you offer valet parking?

No, we operate entirely as a self-parking facility and do not provide valet parking services on the property.

Is parking free or is there a fee?

Parking is available year-round at The Palms Oceanfront Hotel, but daily rates vary. Please check the rates that apply to the time of your stay:

Is parking available at the hotel?

Yes, we offer self-parking on-site for a fee, though spaces within our secure guest lot are limited and offered on a first-come, first-served basis. If our lot is full, additional parking spots are available nearby in the municipal lot, where daily rates vary based on seasonality.

What is the minimum age to check in?

Guests must be at least 21 years old to check in. Children and young adults under the age of 21 must be accompanied by their parents or legal guardians to stay on property.

Is the front desk staffed 24 hours a day?

Yes, our front desk is staffed 24 hours a day to assist you.

What is the hotel’s cancellation policy?

We accept cancellations without penalty up to 72 hours before 3:00 PM on your scheduled arrival day. Cancellations or reservation modifications within this 72-hour period are non-refundable and subject to a fee of the first night's room and tax, though special offers and packages may feature specific terms provided in your confirmation email.

Do you offer early check-in or late check-out? Is there a fee?

Yes, we offer early check-in and late check-out options based on availability for an additional fee. Please contact our front desk team directly for current availability and specific details regarding your stay.